Privacy Policy

How we process your personal data and what rights you have

Last updated: 18.10.2026

Contents

Controller

Posrednik Plus Agency (private employment agency “Posrednik plus” Skopje)
Franjo Kluz 7/2-5, 1000 Skopje, Macedonia
Company register number (EMBS): 7554605
Email: office@posrednik24.com · Phone: +389 79 332 862

Data protection officer: Valentina Peshova, office@posrednik24.com

Scope and legal framework

This policy applies to posrednik24.com, app.posrednik24.com and our employment placement services. We process data under the Macedonian Law on Personal Data Protection (Official Gazette No. 42/2020) and, where applicable, the EU General Data Protection Regulation (GDPR), in particular for candidates and companies in the EU.

What data we process

  • Candidates: name, email, phone; voluntarily in the profile or application: photo, date of birth, CV, education, work experience, languages, documents and desired jobs.
  • Companies: company name, contact person, email, phone, address, industry and details of the staffing need.
  • Communication: content of your enquiries by email, phone, WhatsApp, form or social media.
  • Technical data when you visit: time, page visited, referring page, operating system, screen resolution, browser and language, IP address and device type. We use these logs to investigate security and usage problems.

Purposes and legal bases

  • Contract and enquiry (Art. 6(1)(b) GDPR): account, application, placement, handling staffing requests and services.
  • Consent (Art. 6(1)(a) GDPR): e.g. marketing, analytics cookies. You can withdraw consent at any time.
  • Legal obligations (Art. 6(1)(c) GDPR): e.g. accounting and duties as a licensed employment agency.
  • Legitimate interests (Art. 6(1)(f) GDPR): website security, spam protection, answering enquiries from companies.

Under Macedonian law, this corresponds to Article 10(1) of the Law on Personal Data Protection.

Sharing data in the placement process

When you apply or ask us to place you, we pass your profile and documents to suitable employers, mainly in Germany. Employers may use this data only to select candidates and must protect it.

If you ask us to, we also send data to authorities and bodies in visa or recognition procedures (e.g. embassies, immigration offices, the German Federal Employment Agency). Otherwise we give data to courts or authorities only where there is a legal basis. We do not sell data.

Zoho Forms and Zoho CRM

Our forms (e.g. the staffing request for companies) are embedded with Zoho Forms. We store the entries in Zoho CRM, where we manage enquiries, clients and candidates. Provider: Zoho Corporation B.V., Beneluxlaan 4B, 3527 HT Utrecht, Netherlands. The data is stored in data centres in the EU; we have a data processing agreement with Zoho (Art. 28 GDPR). If Zoho group companies outside the EU access data, e.g. for support, the EU standard contractual clauses apply.

When a form loads, Zoho receives your IP address and sets technically necessary cookies. Legal basis: Art. 6(1)(b) and (f) GDPR. More: zoho.com/privacy.

Hosting, forms and spam protection

  • Hosting: the website runs at our hosting provider, which operates it on our behalf and processes the technical data.
  • WPForms: older forms store your entries in the website database.
  • Google reCAPTCHA (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) protects these forms against spam and processes your IP address and usage data for this (Art. 6(1)(f) GDPR).
  • Google Fonts: fonts may be loaded from Google servers; your IP address is sent to Google.

Cookies and consent

We set technically necessary cookies without consent, e.g. pll_language (chosen language, 1 year) and p24_logged_in (only shows whether you are logged in to the app; contains no personal data).

We set all other cookies only with your consent via the CookieYes banner (CookieYes Limited, United Kingdom), which stores your choice. You can change your choice at any time via the banner.

Analytics and chat

Only with your consent (Art. 6(1)(a) GDPR) we use:

  • Google Analytics via Google Site Kit (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland): statistics on the use of the website with cookies and a shortened IP address.
  • Hotjar (Hotjar Ltd., Malta): anonymised analysis of clicks and page movements.
  • Facebook Messenger chat (Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland): chat window on the website.

Google and Meta may transfer data to the USA on the basis of the EU-US Data Privacy Framework. Links to Facebook, Instagram and WhatsApp are plain links: data goes to these services only when you click the link.

Transfers to third countries

We are based in Macedonia, outside the EU. The Macedonian data protection law is based on the GDPR. We transfer data from the EU to Macedonia, and candidate data to employers in the EU, where this is necessary for your enquiry or contract (Art. 49(1)(b) and (c) GDPR) or you have consented.

Storage period

We keep data only as long as the purpose requires. The criteria are:

  • statutory and contractual retention obligations,
  • for account, profile and marketing: until consent is withdrawn or the data is deleted,
  • the handling of a request or objection.

We keep some data so that we can respond to legal proceedings.

Your rights

  • access to your data,
  • rectification,
  • erasure,
  • restriction of processing,
  • data portability,
  • objection, including to direct marketing,
  • withdrawal of consent with effect for the future.

Write to office@posrednik24.com or by post to Franjo Kluz 7/2-5, 1000 Skopje. Please state your name, contact details and your request. You can edit or deactivate your app profile yourself at any time.

Complaints to a supervisory authority

You can complain to the Personal Data Protection Agency in Skopje (AZLP). If you live or work in the EU, you can also contact the supervisory authority in your country.

Data security

We protect your data with technical and organisational measures against loss, destruction and unauthorised access and check these regularly. Do not share your account password.

Changes

We update this policy when our services or the law change. The current version is always on this page.